1. What is your return policy?

We offer a 30-day return policy on unused items in their original condition and packaging. Items must be faulty to qualify for a return. For more details, please visit our Returns Policy page.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

3. Do you offer international shipping?

Yes, we ship internationally! Shipping costs and delivery times may vary based on your location.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. All transactions are secure and processed through our payment gateway.

5. How can I contact customer service?

You can reach our customer service team via email at Info@balrosetrading.com. We strive to respond to all inquiries within 24 hours.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.

7. How do I care for my clothing?

Care instructions are provided on each product page and on the labels of the garments. Please follow these guidelines to ensure the longevity of your items.

8. Do you have a size guide?

Yes, we provide a size guide on our website to help you choose the right fit. If you have further questions about sizing, feel free to contact us.

9. What should I do if I receive a defective item?

If you receive a defective item, please contact us immediately at Info@balrosetrading.com with details and photos. We will arrange for a replacement or refund.